Privacy Policy

1. Introduction

VentraBlock Ltd (“VentraBlock”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you use our website, platform and related services.

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Other applicable data protection laws

By using the Platform, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. Who We Are

VentraBlock is an online marketplace connecting residential block owners, resident management companies (RMCs), right to manage companies (RTMs), freeholders, developers and managing agents.

For the purposes of data protection legislation, VentraBlock Ltd is the Data Controller of personal information collected through the Platform.

3. Information We Collect

We may collect and process the following information.

Information You Provide

• Name
• Job title
• Company name
• Email address
• Telephone number
• Postal address
• Account login credentials
• Property information
• Tender information
• Uploaded documents
• Communications sent through the Platform
• Subscription and billing information

Information Collected Automatically

• IP address
• Device information
• Browser type
• Operating system
• Website usage information
• Pages visited
• Time spent on pages
• Referral source

Information From Third Parties

We may receive information from:

• Payment providers
• Analytics providers
• Identity verification providers
• Publicly available sources
• Professional directories

4. How We Use Your Information

We use your information to:

• Create and manage accounts
• Provide access to the Platform
• Match users with relevant opportunities
• Facilitate communication between users
• Manage tenders and proposals
• Process subscriptions and payments
• Improve our services
• Respond to enquiries and support requests
• Send important service notifications
• Prevent fraud and abuse
• Comply with legal obligations

5. Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

Contract

Processing necessary to provide the Platform and fulfil our obligations to users.

Legitimate Interests

Processing necessary for:

• Improving our services
• Maintaining security
• Preventing fraud
• Managing business operations
• Responding to enquiries

Consent

Where required, we will seek consent before sending marketing communications or placing non-essential cookies.

Legal Obligations

Where processing is required to comply with applicable laws and regulations.

6. Marketing Communications

We may send marketing communications relating to:

• Platform updates
• Industry news
• New services and features
• Promotions and offers

You may unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by updating your account preferences.

We will continue to send essential service-related communications where necessary.

7. User Profiles and Marketplace Visibility

Certain information may be displayed to other users of the Platform.

Examples may include:

• Company name
• Business profile information
• Service areas
• Professional accreditations
• Publicly shared contact details
• Proposal and tender information where relevant

Users are responsible for ensuring that information submitted to the Platform is accurate and appropriate for sharing.

8. Communications Through the Platform

The Platform may allow users to exchange messages and documents.

We may process communications:

• To facilitate delivery
• To maintain security
• To investigate complaints
• To prevent fraud or misuse
• To comply with legal obligations

We do not routinely monitor private communications unless required for operational, security or legal reasons.

9. Payment Information

Payments may be processed by third-party payment providers.

VentraBlock does not store complete payment card details.

Payment providers process payment information in accordance with their own privacy policies and security standards.

10. Sharing Information

We may share information with:

Service Providers

Including:

• Hosting providers
• Payment processors
• Customer support providers
• Analytics providers
• Email communication providers

Other Users

Where necessary to facilitate marketplace functionality.

Professional Advisers

Including:

• Solicitors
• Accountants
• Insurers

Regulatory Authorities

Where required by law or regulatory obligations.

We do not sell personal information to third parties.

11. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

These safeguards may include:

• Adequacy decisions
• International data transfer agreements
• Standard contractual clauses

12. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Unlawful processing
• Loss
• Destruction
• Damage

However, no internet-based service can guarantee absolute security.

13. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

14. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests may be submitted using the Contact Us page.

15. Automated Decision Making

VentraBlock may use automated systems to:

• Match users with opportunities
• Recommend managing agents
• Recommend relevant listings

These systems assist users but do not make legally binding decisions on behalf of users.

16. Children’s Privacy

The Platform is intended for business and professional use.

It is not directed at children under the age of 18.

We do not knowingly collect personal information from children.

17. Third-Party Websites

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on the Platform and will take effect upon publication unless otherwise stated.

Continued use of the Platform constitutes acceptance of any updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact us using the details provided on our Contact Us page.

We aim to respond to privacy-related enquiries within a reasonable timeframe.

20. Complaints

If you are unhappy with how we process your personal information, we encourage you to contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters.

Website: https://ico.org.uk