Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the VentraBlock website, platform, services and related applications (the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use the Platform.

The Platform is operated by VentraBlock Ltd (“VentraBlock”, “we”, “our”, or “us”), a company registered in England and Wales.

2. About VentraBlock

VentraBlock is an online marketplace that connects residential block owners, resident management companies (RMCs), right to manage companies (RTMs), freeholders, developers and managing agents.

VentraBlock facilitates introductions, communication and tender opportunities between users but is not a party to any agreement entered into between users.

VentraBlock does not provide property management services, legal advice, surveying services, procurement services or professional advice.

3. Eligibility

You must be at least 18 years old and have authority to enter into legally binding agreements to use the Platform.

If you use the Platform on behalf of a company, organisation or other entity, you confirm that you have authority to bind that entity to these Terms.

4. User Accounts

You may be required to create an account to access certain features.

You agree to:

• Provide accurate and complete information
• Keep your account information updated
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorised access

You are responsible for all activities conducted through your account.

5. Acceptable Use

You agree not to:

• Use the Platform unlawfully
• Upload false, misleading or fraudulent information
• Impersonate another person or organisation
• Attempt to gain unauthorised access to the Platform
• Upload malicious software or harmful code
• Interfere with the operation of the Platform
• Collect user information without consent
• Use the Platform for spam, unsolicited marketing or advertising

We reserve the right to suspend or terminate accounts that breach these Terms.

6. Listings and Information

Users are responsible for ensuring that all information they provide is accurate, complete and up to date.

VentraBlock does not verify the accuracy of information submitted by users and makes no guarantees regarding the accuracy, completeness or reliability of any content published on the Platform.

Users should conduct their own due diligence before entering into any agreement.

7. Managing Agents

Managing agents are solely responsible for:

• Maintaining accurate profiles
• Ensuring compliance with all applicable laws and regulations
• Holding any required licences, registrations, accreditations and insurance policies
• Providing truthful information regarding services and experience

VentraBlock does not endorse, recommend or guarantee any managing agent.

8. Block Owners and Property Listings

Block owners are responsible for ensuring that all property details, tender information and requirements are accurate.

VentraBlock does not guarantee that suitable managing agents will be available or that proposals will be received.

Any appointment decision remains solely the responsibility of the block owner.

9. Tenders and Proposals

VentraBlock may provide tools that enable users to create, manage and respond to tender opportunities.

VentraBlock:

• Does not evaluate proposals
• Does not recommend which proposal should be selected
• Does not guarantee the quality of any proposal
• Is not responsible for negotiations between users

All decisions relating to tenders remain the responsibility of the parties involved.

10. Communications Between Users

The Platform may enable users to communicate through messaging systems or other communication tools.

Users are solely responsible for communications they send or receive.

VentraBlock reserves the right to monitor communications where necessary to investigate misuse, fraud, unlawful conduct or breaches of these Terms.

11. User Content

You retain ownership of content you upload to the Platform.

By uploading content, you grant VentraBlock a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce and display such content for the purpose of operating and improving the Platform.

You warrant that:

• You own or have rights to the content
• The content does not infringe third-party rights
• The content is lawful

We reserve the right to remove content at our discretion.

12. Intellectual Property

All intellectual property rights relating to the Platform, including trademarks, logos, designs, software, databases and content, belong to VentraBlock or its licensors.

Nothing in these Terms grants any right to use our intellectual property without prior written consent.

13. Fees and Subscriptions

Certain features may require payment of subscription fees.

Subscription details, payment terms, renewal terms and cancellation rights are set out in our Subscription Terms.

Failure to pay applicable fees may result in suspension or termination of access.

14. No Guarantee of Results

VentraBlock does not guarantee:

• Appointments or contracts
• Successful tenders
• Business opportunities
• User engagement
• Proposal submissions
• Revenue or commercial outcomes

Any results achieved through use of the Platform depend on multiple factors outside our control.

15. Third-Party Services

The Platform may contain links to third-party websites or services.

We are not responsible for the content, availability or practices of third-party websites or services.

Accessing third-party services is at your own risk.

16. Availability

We aim to keep the Platform available at all times but do not guarantee uninterrupted access.

We may:

• Modify the Platform
• Suspend features
• Remove functionality
• Carry out maintenance

without prior notice.

17. Disclaimer

The Platform is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, VentraBlock excludes all warranties, representations and guarantees, whether express or implied.

18. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot lawfully be excluded

Subject to the above, VentraBlock shall not be liable for:

• Loss of profits
• Loss of business
• Loss of opportunity
• Loss of revenue
• Loss of goodwill
• Loss of anticipated savings
• Indirect or consequential losses

Our total liability arising from your use of the Platform shall not exceed the total fees paid by you to VentraBlock during the preceding twelve months.

19. Indemnity

You agree to indemnify and hold harmless VentraBlock, its directors, employees and affiliates from any claims, liabilities, losses, costs and expenses arising from:

• Your use of the Platform
• Your breach of these Terms
• Your content
• Your interactions with other users

20. Suspension and Termination

We may suspend or terminate access to the Platform at any time where:

• These Terms are breached
• Fraud is suspected
• Unlawful activity is identified
• Payment obligations are not met

Termination does not affect accrued rights or obligations.

21. Data Protection

Our processing of personal data is governed by our Privacy Policy.

By using the Platform, you acknowledge that personal data may be processed in accordance with that policy.

22. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on the Platform and will take effect upon publication unless otherwise stated.

Continued use of the Platform constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

24. Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to hear any dispute arising from or relating to these Terms or the use of the Platform.

25. Notices

Any legal notices required under these Terms shall be deemed valid if submitted through the contact methods made available on the VentraBlock Contact Us page.

VentraBlock may provide notices to users by email, through the Platform, or by publishing notices on the Platform.

26. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us using the details provided on our Contact Us page.

You can access our Contact Us page through the Platform at any time.

We aim to respond to enquiries within a reasonable timeframe.